An Analysis of the Technology, Service Quality, and Relevance for CSBC Corporation: Taiwan’s Installation of Scrubber Systems

Shipping by sea is the most cost-effective way of shipping globally; yet, ship emissions make up 10% global emissions. That means ocean freight key to maintaining economy that we are accustomed and if do not deal with emission problems ships, industrial industry will be sustainable. In view importance marine environmental conservation, International Maritime Organization (IMO) has adopted a comprehensive set regulations support implementation standards for fuel oil, limiting sulfur 0.5% or less. For this paper, survey was conducted Taiwanese carriers based on quality management system architectures, explore following factors using Kano two-dimensional model, performance analysis (IPA), revised decision-making trial evaluation laboratory (RDEMATEL) define attributes, importance, satisfaction, correlation influence carriers’ choice installing scrubber. The China Ship Building Corporation, Taiwan (CSBC) largest builder in Taiwan. Finally, complete infrastructure primary area service improvement CSBC scrubber installation; operators’ technical skill influential factor, shipyard operational efficiency main affected factor.